Iconsulthotels Special Offers!
Love ‘em or hate ‘em, mystery guest audits are part of our life in hospitality and services and they can be very useful to get a snapshot of how your business is treating its customers. The problem, though, is that our operations have evolved and become more social, while mystery guest audits have more or less stayed the same.
Was the phone answered within three rings? Was my restaurant table booking made correctly? Was the welcome warm and friendly? Yadda, yadda, yadda! Make no mistake! They’re all important points, but what about the social elements? Today’s guests and customers communicate across many different platforms with your organization. They post to your Facebook wall, they ask questions via Twitter, or give feedback via Foursquare – shouldn’t ‘social” be part of your mystery guest audits?
Iconsulthotels thinks it should and has come up with a new approach to mystery guest audits, which incorporates everything that is good about traditional mystery guest reports, but adds a social element to the mix.
Our mystery guests don’t just call your hotel to make a booking or email your restaurant to reserve a table – they post to walls and tweet! They’ll ask questions and make comments using a variety of social media platforms during their time in your hotel, restaurant, bar, or shop. Will your company meet their expectations? How long does it take for a crucial tweet to be answered? Can we get a reply to a Facebook message that is more than just a request for our email address?
Iconsulthotels’ social mystery guest audits are a great way to put your social media presence to the test, while still benefiting from all information contained in “traditional” mystery shopping reports. They’re also great to test the responsiveness of outsourced social media managers – after all, you’d like to know that you’re getting your money’s worth!
As with everything else “Iconsulthotels”, our social mystery guest audits are very flexible, fully customizable, and extremely keenly priced!
Interested? Contact us today for a quote! Special offer rates are starting from just AED 1,150!
This offer is valid from 1st – 31st March 2016. T&C apply. You can also give us a call or leave a message on +971566525970.